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    "Conversations with Harold Hudson Channer"

              Upcoming Cable Television/Web Show: 

        For details of airing see bottom of page

              Guest For  Thursday September 25, 2008



                                  PAUL  COSGRAVE



    Commissioner of the New York City Department of 


       Information Technology and Telecommunications




The program can be viewed in its entirety by clicking the you tube link below:  

   http://www.youtube.com/watch?v=BSCBb0l-SAA - PAUL COSGRAVE



Paul J. Cosgrave was appointed Commissioner of the Department of Information Technology and Telecommunications (DoITT) by Mayor Michael R. Bloomberg on June 14, 2006.  Throughout his more than 30 years of experience in both the public and private sectors, Commissioner Cosgrave has devoted his career to using the power of technology to make people and the organizations they serve more effective.  At DoITT, Commissioner Cosgrave is committed to ensuring that City services are transparent, accountable and accessible to all New Yorkers. 

Among his accomplishments at DoITT is PlanIT: Better Government through Customer Service, the City’s first-ever comprehensive technology strategy for coordinated, effective and efficient citywide IT implementation.  PlanIT builds on the City’s technology accomplishments during the Bloomberg Administration and creates a strategic approach to new initiatives going forward.  With an overarching theme of customer service, PlanIT strives to change the focus of e-government to that which first and foremost serves the customer.  Success to date has been achieved in a number of ways:

  • The New York City Wireless Network (NYCWiN) represents an historic enhancement to public safety communications by enabling data transfer rates 50 times faster than before.  It will give the City’s emergency responders high-speed data access to support large file transfers, fingerprints, mug shots, city maps, and full-motion, streaming video; and will also support a host of other public service applications that will provide a significant improvement over existing technologies.

  • The Emergency Communications Transformation Program (ECTP), is a multi-year, multi-agency initiative to modernize virtually all aspects of the City’s Emergency 911 system—from the phone lines that carry 911 calls, to the facilities where those calls are handled, to the communications systems that dispatch first responders to an emergency.  As a result, NYPD and FDNY staffs who handle emergency calls from the public—people who perform an incredibly important function—will for the first time be seated side-by-side under the same roof and use the same telephone system, greatly improving emergency communication and coordination.

  • To improve information sharing across the City's health and human services agencies, the City has created a new Health and Human Services Office (HHS Connect).  Reporting to Deputy Mayor Linda Gibbs and housed at DoITT, HHS Connect “connects the dots” between clients, agencies, and providers to create a more client-centric approach to service delivery, increase the accessibility of information, and maximize the use of modern technologies.

Prior to his appointment, Commissioner Cosgrave served as the Executive Vice President for Crown Consulting, Inc., where he directed an Enterprise Architecture team to design the overall structure of the Next Generation Air Transportation System for the Federal Aviation Administration.  Before that, he worked with Federal Department of Transportation Secretary Norman Mineta on the formation of the Transportation Security Administration (TSA).

From 1998 to 2001, he served as Chief Information Officer at the Internal Revenue Service (IRS), an organization with an annual budget of $1.6 billion and a staff of 7,900, where he led a major restructuring and centralization of information systems.  During his tenure at the IRS, he also facilitated the largest civilian Y2K conversion effort ($1.3 billion) and worked on designing a multi-billion dollar strategic modernization program aimed at improving core processing capabilities, streamlining operations, and introducing e-commerce services to taxpayers. 

Prior to joining the IRS, Commissioner Cosgrave was the Chairman, President and CEO of the Claremont Technology Group, a start-up IT Company that he took public in 1996.  Commissioner Cosgrave has served as Executive Board member for the Information Technology Association of America.

Commissioner Cosgrave earned a BS and MS in Industrial Engineering from the Rensselaer Polytechnic Institute.  He is a native New Yorker, born in Flushing, Queens, and is the father of three grown children.  He currently resides in lower Manhattan.



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Mayor Bloomberg, Commissioner Kelly, Commissioner Cosgrave, and Criminal Justice Coordinator Feinblatt Announce That 911 and 311 Can Now Receive Pictures and Video from Cell Phones and Computers
Mayor Bloomberg, Police Commissioner Kelly, DoITT Commissioner Cosgrave and Criminal Justice Coordinator Feinblatt today announced that, fulfilling a promise the Mayor made in his State of the City address, callers to 911 and 311 are now able to send photos or video to assist in crime fighting and report quality of life complaints. Callers to 911 will be able to send photos or video from a cell phone or computer to the NYPD's Real Time Crime Center, where relevant images may be used to assist in crime fighting or in responding to other emergencies. The public will be able to send pictures and videos from computers and web-enabled cell phones and PDAs to accompany certain 311 quality of life complaints. The New York City Police Department receives approximately 11 million 911 calls annually and the 311 Customer Service Center receives approximately 15 million calls each year.

Read the press release
Learn more about 311 & NYC.gov program
Watch the video in dialup or broadband


Statements by Deputy Mayor Lieber and Commissioner Cosgrave on the Approval of Verizon’s Citywide Cable Television Franchise
"With today's approval of Verizon's franchise to provide citywide cable television service, the New York State Public Service Commission (PSC) has marked a seminal moment in the cable industry in New York City that is long overdue," said Deputy Mayor for Economic Development Robert C. Lieber. "Now, for the first time, direct competition will exist among New York City's cable companies, affording each of the City's three million households not only a true choice of providers and competitive prices but also a host of benefits associated with the agreement with Verizon, including enhanced consumer protection and a wide variety of service offerings. I thank PSC Chairman Garry Brown and the PSC Commissioners, as well as the New York City Franchise and Concession Review Committee for diligently considering and approving this agreement for New Yorkers."

Read the press release
Download NYC-Verizon Franchise Agreement As Approved by FCRC and Related Documents

New York City Reviews Broadband Study
New York City selected Diamond Management and Technology Consultants in 2006 to undertake a Broadband Needs Assessment and Feasibility Study to help determine how well existing broadband capabilities serve New York's neighborhoods, and what the City's role should be in supporting broadband accessibility. On July 30, Diamond Consultants presented its findings to the City for review, after which the City will determine its next steps.
View the Diamond Presentation (in PDF)

Mayor Bloomberg and Commissioner Cosgrave Congratulate 311 Customer Service Center on Municipal Art Society Annual Award
Mayor Michael R. Bloomberg and Department of Information Technology and Telecommunications (DoITT) Commissioner Paul J. Cosgrave congratulated the New York City 311 Customer Service Center today on its selection as a 2008 Municipal Art Society (MAS) Annual Award recipient.
Read the press release

311 Congratulated for Five Years of Excellence
Mayor Michael R. Bloomberg and Department of Information Technology and Telecommunications (DoITT) Commissioner Paul J. Cosgrave today congratulated the men and women of the 311 Customer Service Center on five years of excellence as New York City’s non-emergency number.
Read the press release

PlanIT, New York City's First-Ever Comprehensive Technology Strategy
PlanIT: Better Government through Customer Service is New York City's first-ever comprehensive technology strategy for coordinated, effective and efficient citywide IT implementation.

Read the press release
Download PlanIT (in PDF)

ACCESS NYC Awarded as One of Infoworld's 100 Most Innovative IT Solutions For 2007
ACCESS NYC, an online resource providing New Yorkers a single point of entry to City, State, and Federal human service benefit programs through the City's official Web site, NYC.gov, was recognized yesterday with an International Data Group 2007 "InfoWorld 100" Award. The annual awards honor IT projects that demonstrate the most creative use of cutting-edge technologies to further their organization's business goals.

Read the press release

Department of Information Technology and Telecommunications Commissioner Cosgrave Announces Annual Excellence in Technology Awards
Department of Information Technology and Telecommunications (DoITT) Commissioner Paul J. Cosgrave today named the winners of the 2007 Excellence in Technology Awards in a ceremony held at the Brooklyn Marriott. The Excellence in Technology Award Program (ETAP) honors the very best of New York City's IT staff and projects each year, and is awarded at the annual New York City Technology Forum sponsored by Government Technology Magazine and the Center for Digital Government.

Read the press release

Local Law 47
Local Law 47 of 2005 requires the Department of Information Technology and Telecommunications (DoITT) to issue monthly reports to the City Council, the Public Advocate, Community Boards and the public regarding data collected on calls made to the 3-1-1 Citizen Service Center.

Visit the Local Law 47 Website

City of New York Announces Comprehensive Telecommunications Action Plan
The City of New York announced a new, comprehensive plan to improve the its telecommunications infrastructure and spur the growth of new telecommunications businesses in the City.

Read the press release
Read Telecommunications Action Plan (in PDF)

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Get answers to all your government-related questions, find online forms, and learn about what's going on in the City through NYC.gov, New York City's official Web site.

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311 is New York City's phone number for government information and non-emergency services. Check the status of existing Service Requests (SRs) created through the 311 Call Center via 311 Service Request Look-up.

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Find an IT Job with the City of New York
If you want the benefits of working for the City and the excitement of working on new technology initiatives, find a job that fits your skills online at the Information Technology Jobs Center.

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DoITT News

  Read Commissioner Cosgrave's Testimony Before the City Council on the Status of NYCWiN Implementation
(in PDF)

  Read Commissioner Cosgrave's Testimony Before the Committee on Commerce, Science and Transportation, United State Senate
(in PDF)
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                                       Thursday September 25, 2008 

                                 10:30 - 11:30 AM  / (NYC Time)

                 Channel 34 of the Time/Warner & Channel 83of the RCN 
                       Cable Television Systems in Manhattan, New York.

The Program can now be viewed on the internet at time of cable casting at


                  NOTE: You must adjust viewing to reflect NYC time

                                          & click on channel 34 at site